Call Center – Auto ConneXion Voice

CRM manages and coordinates the Call Center, Auto ConneXion Voice for all its Ford customers who call using the toll free hotline number 1 800 88 3181.

The Call Center is operational 24 hrs 7 days a week, with a dedicated team to handle all calls and assist with providing the following services :-

• General inquiries on Dealerships
• Connects customer with Dealership pertaining to their vehicle concerns
• Provides a 24 hours Breakdown and Towing Service
  • For accident cases, vehicle will be towed to the nearest Ford authorised Service Centre

• Sales Inquiry pertaining to Marketing and promotional offers
• Connecting Technical Support team via teleconference for those customers in need
• Forward website inquiries and customer e-mail to CRM for action
• Customers can write in by clicking to the ‘Enquiries Page’ on this website